Refund policy

We want you to love what you ordered. If you don't, we'll make it right.

Our satisfaction guarantee

If you're not happy with your order for any reason, contact us within 30 days of delivery and we'll refund it — even if you've opened it and tried it. You don't need to send anything back. Chocolate isn't something we can resell, and shipping it back and forth costs more than it's worth.

Refunds go to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

If your order arrives damaged or melted

Chocolate and heat don't mix, and sometimes a package has a hard journey. If anything arrives heat-damaged, crushed, or otherwise not right, tell us within 48 hours of delivery and we'll replace it or refund it — your choice. No claim form, no photos, no questions.

During warmer months we ship in thermal packaging with ice packs at no additional charge. If you'd rather we hold your order until the weather cools, just ask.

If we got your order wrong

If we shipped the wrong item or missed something, let us know and we'll send the correct product right away at no cost to you. Please keep whatever arrived by mistake.

Exchanges

The quickest way to swap something is to let us refund the original order and place a new one for what you'd rather have.

Subscriptions

You can change or cancel a subscription at any time — see our Cancellations policy for how. This satisfaction guarantee applies to subscription deliveries exactly as it applies to one-time orders.

Wholesale orders

Orders placed through a Good Day Chocolate wholesale account are governed by the terms of your reseller agreement rather than by this policy.

How to reach us

Email customerservice@gooddaychocolate.com or call (775) 284-9200.

Good Day Chocolate, 405 Edison Way, Reno, NV 89502