Shipping policy
We ship within the contiguous United States.
Processing
Orders are usually packed and on their way within one to two business days. You'll receive a tracking link by email as soon as your order ships.
Rates
- Priority shipping: $9.95
- Free Priority shipping on orders of $250 or more
We currently ship to addresses in the contiguous 48 states only. We're not able to ship to Alaska, Hawaii, US territories, or international addresses.
Shipping chocolate in warm weather
From 15 April to 15 October, every order ships in thermal packaging with ice packs at no additional charge, and a 5% seasonal surcharge applies to help cover it. We'd rather add a few cents than send you a melted box.
Guaranteed not to melt. If your order arrives heat-damaged, tell us within 48 hours of delivery and we'll replace it or refund it — no claim form, no photos, no questions.
If you'd rather we hold your order until the weather cools, email us and we'll wait.
Storing your chocolate
Good Day Chocolate keeps best between 55°F and 75°F. Somewhere cool and dry is ideal — not the car, and not a sunny windowsill.
Lost or delayed packages
Carriers occasionally lose track of a package. If tracking hasn't moved for several days, or it says delivered and nothing arrived, contact us and we'll sort it out.
Wholesale orders
Shipping terms for wholesale accounts are set out in your reseller agreement and on the current price list.
Questions
customerservice@gooddaychocolate.com · (775) 284-9200